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Returns & Refunds policy

Returns & Refunds policy

In case you’re dissatisfied with your IGZY product purchase, you may seek a refund by requesting a return within 7 days of purchase (For B2B enterprise clients, please get in touch with your account manager)
In order for us to process your return efficiently, please do the following:

  1. In order to initiate the return, please write to us at [email protected] or call us at +91 98762 98763 on or before the 7th day after making the purchase, counting the purchase date as day zero.
  2. After the return request, please send us the following via courier: Original product packaging
  3. All contents of the product packaging
  4. Original purchase invoice
  5. All the items mentioned above should be sent to the following address within 10 days of the return request:

Attn. – Product returns
Kochar Infotech Limited
76-B, Udyog Vihar Phase IV
Gurgaon – 122001

  1. Upon receiving the product, we’ll check it for completeness within 24 hrs
  2. If the returned package is found complete, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 4 working days.
  3. You will be notified by e-mail and SMS about an approval or rejection of your refund request.
  4. If you don’t receive your refund, please contact us at [email protected] or call us at +91 98762 98763

The cost of shipping/courier, while returning your product, will be borne by you.